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How palott Handles Your Personal Information

This policy covers every piece of information you share with us — from the moment you open an account to every deposit you make via PayPal, Venmo, or Play+.

Account data protectedPayPal & Venmo transactions coveredYour right to access or deleteUS state law alignedContact us anytime
palott How palott Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of the data we hold on your account, ask us to correct something, or submit a deletion request, our privacy support team handles each case directly. You can reach us through live chat, email, or our secure account messaging system. We aim to respond to all privacy-related requests within the timeframe required by the applicable state law governing your account.

Live Chat Start a live chat session from any page inside your account. Our support team can log a privacy request, confirm your identity, and open a case on the spot.
Email Support Send a detailed privacy request to our support email address, found in your account settings. Include your registered email so we can match it to your account record.
Account Messaging Use the secure in-account message center to submit data access or deletion requests. Messages are tied directly to your verified account, which speeds up identity confirmation.
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Security and data discipline are built into the same account flow you use every day. From the SSL-encrypted connection on your first login to the way withdrawal requests are verified before a PayPal or Venmo payout clears, each step is designed to keep your information inside the account it belongs to. We apply access controls internally so only the teams that need your data to operate a service — payment processing, identity verification, account security — can reach it.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Every login is protected by an OTP verification step sent to your registered device. Suspicious access attempts trigger an automatic account hold until you confirm your identity.

Data Retention

We hold account records for as long as required by applicable state law and our payment processors' compliance obligations. When the retention period ends, data is deleted or anonymized.

Requesting Changes

To update, correct, or delete personal data tied to your account, submit a request through live chat or account messaging. We confirm identity before making any change to the record.

Common Questions About Your Privacy at palott

These are the questions we get most often about how personal data works on your account — covering everything from what we store to how you exercise your rights under applicable state law.

We collect your name, email, date of birth, and payment details — such as your linked PayPal or Venmo account. Device and session data are also logged automatically when you access the lobby.

We share data only with payment processors like PayPal and Venmo, and only the information needed to complete your transaction. We do not sell your personal information for third-party marketing purposes.

Submit a data access request through live chat or your account's secure message center. We verify your identity first, then send the relevant records within the timeframe required by your state's applicable law.

Yes. Send a deletion request via account messaging or live chat. We'll confirm your identity and remove your data where no legal retention obligation — such as a state-law compliance requirement — prevents it.

Retention periods follow state-law and payment-processor compliance rules. Once those obligations are met, your personal data is deleted or anonymized. We do not keep it beyond what the law requires.

Yes. Transactional data from Play+ prepaid card activity is handled under the same policy as PayPal and Venmo. Data shared with the card processor is limited strictly to what's needed to process each transaction.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.